Key Features

• Visual indicators show the status of the queue line through variations in the color and blinking of Programmable Function Keys


• Record custom greetings for each queue


• Each queue can be assigned a descriptive name to appear whenever drop down menus are available or on your phone display when the phone is ringing


• Programmable Function Keys can be set so that specific keys light up to represent specific call queues


• Each phone can be set to respond to queue conditions differently, including different ring cadences, ringing after a user-specified number of callers enter the queue or after callers have exceeded a user-specified time period


• Calls can be directed to managers or co-workers if the wait time becomes too long, or too many calls are in queue at any given time


• Track detailed statistics on the performance of individual agents as well as on each call queue within the system


• Sold as an option


• One time license fee


• Unlimited number of users


• Server software 7.1 is required